TECHNICAL ADVISOR - CUSTOMER SUCCESS



Working in a business growth context, the Technical Advisor – Customer Success works within the Customer Success team to provide first class technical assistance to ensure the satisfaction of our international clients.

 
 

Workplace - Saguenay

A team of new technologies enthusiasts, a creativity committee to encourage innovation, fun-oriented corporate culture, an individual development program: this is all that CONFORMiT offers to its development team!

Working in a business growth context, the Technical Advisor – Customer Success works within the Customer Success team to provide first class technical assistance to ensure the satisfaction of our international clients.

 

Description of Tasks and Responsibilities

Customer's relationship
  • Ensure customer success in using our SaaS platform.
  • Work as a team with members of the Customer Success team, Project Managers, Sales Representatives and the DevOps Team.

IT support
  • Evolve in a state-of-the-art containerized cloud infrastructure on Kubernetes.
  • Participate in the maintenance of the virtualized infrastructure as well as Cloud systems (AWS).
  • Provide support to administrative system, network and Internet users to ensure the success of our employees.
  • Keep up-to-date in your field of expertise in a highly evolving context.

Requirements

  • • Professional study degree in Computer Support or equivalent.
  • Excellent knowledge of French and English, spoken and written. The practice of English must be at a high enough level to support our clients in the United States.
  • Assets: Knowledge of Jira Servicedesk, ITIL, IIS 6+ (Basic), SQL (Basic), Office 365, Sharepoint, VOIP Telephony, VMware ESX, Windows Server 2003+, Fortinet Firewall, Veeam Backup and Replication, Amazon Cloud.

Skills

  • Act with tact and diplomacy.
  • Be independent and enjoy working in a team.
  • To like to meet challenges and bring new ideas.
  • Be comfortable in a constant evolution environment.

You're the person we need? Send us your resume at job@conformit.com!

 

Why working at CONFORMiT?

For chance to change the world!