TECHNICAL ADVISOR, CUSTOMER SUCCESS
Our mission? Saving lives!
You are fluent in English and have a good knowledge in computing? Join us and you will occupy a key position with the opportunity to have a significant impact within our various multidisciplinary teams. Many opportunities, such as computer systems management, internal tool programming or IT project management will be available to you depending on your strengths and interests.
As Technical Advisor, Customer Success your main role in the short term will be to participate in legacy platform migration projects while providing first class technical support to ensure the satisfaction of our international customers and internal collaborators.
A team of #techenthusiasts, a SaaS product based on the latest technologies, a corporate culture oriented towards happiness, excellence, respect for the environment and collaboration; and a professional development program that promotes empowerment are just a few perks that CONFORMiT offers you to take your career to the next level.
With CONFORMiT, evolve in an 360° Agile environment with a company whose mission is to save lives!
Tasks and Responsibilities
- Participate in legacy platform migration projects
- Evolving in a trendy Cloud infrastructure containerized on Kubernetes
- Participate in the maintenance of the virtualized infrastructure as well as the Cloud systems used (AWS)
- Provide support to administrative system, network and Internet users to ensure the success of our collaborators
- Keep up to date in your field of expertise in a highly evolving context
- Ensuring customer success in using our SaaS platform
- Work as a team with Customer Success Team members, project managers, sales representatives and the DevOps team
IT & INTERNAL SUPPORT
- Be autonomous and enjoy team work
- Act with tact and diplomacy
- Enjoying challenges and bringing in new ideas
- Being comfortable in a constantly changing environment
- Excellent knowledge of French and English, spoken and written
- Diploma of Professional Studies in Computer Support, Network Management or equivalent.
- Assets : Knowledge Zoho Desk, ITIL, IIS 7+(basic), SQL (basic), Office 365, Sharepoint, VOIP Telephony, VMware ESX, Windows Server 2008+, Active Directory, Fortinet, Veeam Backup and replication, Kubernetes, Docker, Linux, AWS
At CONFORMiT you have also :
Flexible working hours & home office
Choice of your own working tools
Minimum of 20 vacation days since the first year
Simplified pension plan & group insurance program
Social active club (events, drinks, team buildings…)
Lunch break sports sessions
Personal programs of skills development
A salary based on your talent